Privacy Policy

Tool Klean Privacy Policy

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This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from tool-klean.myshopify.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers & Paypal account info), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

SMS POLICY & EMAIL POLICY

By opting into our SMS service, you are providing the company and our third party service provider with consent to collect personal information in the form of your phone number. 

We will then use this personal information to provide you with the service and a. send you messages, b. respond to inquiries, c. provide announcements that contain news or pertinent information about the business, d. confirm the opt out process. 

Additionally, the Site uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

We will not rent or sell your personal information to another company or individual unless consent is provided. 

A user can choose to opt-in to our SMS service by: 

  1. Providing consent via the sign-up form on the site. 
  2. Providing consent during the checkout process during a purchase.
  3. Providing consent in person at a point-of-sale location. 

The company’s third party service provider allows the user the ability to opt-out at any time by texting STOP to the number of the third party service. 

If the user is having an issue with opting out of the service via the above method, the user may contact the company either by phone at 1-800-706-1677 or by email at info@toolklean.com. The company will then provide assistance to ensure the user is effectively opted out of the service. 

The site will collect personal information in the form of an email address during the checkout process or via sign up form if the customer chooses to provide it. 

By entering an email address via sign up form on the website, the user consents to email marketing from the company’s third party service provider.

The Site also uses cookies to help keep track of items you put into your shopping cart including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via email. 

We will not rent or sell your personal information to another company or individual unless consent is provided.  

If the user consents to receiving email marketing messages from the company’s third party service provider, they will receive emails based on certain conditions, or for specific reasons dictated by the company. 

These conditions include but are not limited to: 

  1. Reminder messages if the user has an abandoned cart.
  2. Messages providing confirmation of a user’s order made on the site, as well as tracking details for the user’s order. 
  3. Welcome messages for users who have just subscribed to the email list and would like to receive notifications or other pertinent information. 

Additionally, the company will send email messages via our third party service provider to users who have opted in for the following reasons: 

 

  1. To inform the user of relevant news relating to the site. 
  2. To inform the user of promotional information. 
  3. To communicate with the user in order to respond to inquiries or concerns. 
  4. To confirm the opt-out process. 

The company’s third party service provider allows the user the ability to opt-out at any time by following the unsubscribe link included in every email. 

If the user is having an issue with opting out of the service via the above method, the user may contact the company either by phone at 1-800-706-1677 or by email at info@toolklean.com. The company will then provide assistance to ensure the user is effectively opted out of the service. 

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.


CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@toolklean.com or by mail using the details provided below:

Tool Klean, Inc.
191-195 Newtown Rd, Plainview, NY  11803

 


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